Last updated: 1st January 2026

1. About Us

This website is operated by Moventra Group Limited (“we”, “us”, “our”).

  • Registered address: Unit 16A, Main Drive, East Lane Business Park, Wembley, London HA9 7NA

  • Company name: Moventra Group Limited

  • Email: [email protected]

We sell goods through this website to both Consumers and Business Customers in the UK and internationally.

2. Definitions and Interpretation

  • Consumer means an individual acting wholly or mainly outside their trade, business, craft, or profession.

  • Business Customer means a person or entity acting in the course of business.

  • Goods means any products offered for sale on our website.

  • Website means all pages, content, and services available at our domain.

  • Contract means the legally binding agreement formed between you and us.

Headings are for convenience only and do not affect interpretation.

3. Eligibility and Use of the Website

3.1 You must be at least 18 years old to place an order.
3.2 You agree that all information provided is accurate and complete.
3.3 We reserve the right to suspend or terminate access if misuse or unlawful activity is suspected.

4. Application of These Terms

4.1 These Terms apply to all sales made via the Website.
4.2 If you are a Consumer, your statutory rights under UK law are not affected.
4.3 If you are a Business Customer, these Terms constitute the entire agreement and override any other terms.
4.4 Any terms you attempt to impose are expressly excluded.

5. Product Information

5.1 Product descriptions, images, dimensions, and specifications are provided in good faith but may vary slightly.
5.2 Colours and appearance may differ due to screen settings.
5.3 We reserve the right to update product specifications without prior notice where required by law or suppliers.

6. Orders and Contract Formation

6.1 Placing an order constitutes an offer to purchase Goods.
6.2 A Contract is formed when we send an order confirmation email.
6.3 We may cancel orders before dispatch due to:

  • Stock unavailability

  • Pricing or listing errors

  • Fraud or unauthorised payment suspicion

6.4 If we cancel after payment, a full refund will be issued.

7. Prices, VAT, and Payment

7.1 Prices are displayed in GBP (£) unless stated otherwise.
7.2 VAT is included for UK orders where applicable.
7.3 International customers may be charged VAT, GST, sales tax, or equivalent by local authorities.
7.4 Payment must be received in full before dispatch.
7.5 We use secure third-party payment processors and do not store card details.

8. Delivery

8.1 Delivery times are estimates and not guaranteed.
8.2 Risk of loss passes to you upon delivery.
8.3 Title to Goods passes once full payment is received.
8.4 Failure to accept delivery may result in additional charges.

9. International Sales

9.1 We ship internationally at our discretion.
9.2 You are responsible for:

  • Import duties and customs charges

  • Compliance with local regulations

  • Any restrictions applicable in your country

9.3 We are not liable for delays caused by customs clearance.
9.4 International Consumer rights may differ from UK protections.

10. Consumer Cancellation Rights (UK & EU Consumers)

10.1 You have the right to cancel within 14 days of receiving Goods.
10.2 Cancellation must be communicated in writing (email acceptable).
10.3 Returned Goods must be:

  • Unused

  • In original packaging

  • In resalable condition

10.4 Refunds will be processed within 14 days of receipt of returns.

Exclusions

The right to cancel does not apply to:

  • Custom or personalised items

  • Sealed goods unsealed after delivery

  • Perishable items

11. Faulty, Damaged, or Incorrect Goods

Consumers

11.1 Goods must be as described, of satisfactory quality, and fit for purpose.
11.2 You may reject faulty Goods within 30 days for a full refund.
11.3 After 30 days, we may offer repair or replacement.

Business Customers

11.4 Defects must be reported within 7 days of delivery.
11.5 Failure to notify within this period constitutes acceptance.

12. Returns (Non-Faulty)

12.1 Returns are accepted only in accordance with our Returns Policy.
12.2 Return shipping costs are the customer’s responsibility unless Goods are faulty.
12.3 We reserve the right to refuse returns that do not meet eligibility criteria.

13. Business-to-Business Terms

13.1 All implied warranties are excluded to the fullest extent permitted by law.
13.2 Our total liability is limited to the price paid for the Goods.
13.3 We are not liable for:

  • Loss of profit

  • Loss of business

  • Indirect or consequential losses

14. Intellectual Property

14.1 All content on this Website is owned by or licensed to Moventra Group Limited.
14.2 No content may be copied, reproduced, or distributed without written permission.

15. Limitation of Liability

15.1 Nothing limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

15.2 Subject to clause 15.1:

  • Consumer liability is limited to foreseeable losses

  • Business liability is capped at the Contract value

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

17. Complaints and ADR

Complaints should be sent to [email protected].
Consumers may use alternative dispute resolution (ADR) services where applicable.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Courts of England and Wales have exclusive jurisdiction.